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Customer Satisfaction Survey

Thank you for participating in this survey. Your evaluation of our greenhouse is invaluable and much appreciated. We are working to improve our quality to keep pace with your needs on a world-class level.

Your response can be anonymous, or you can write your name and address to qualify for a gift that we will send to you (While stock lasts).
Please complete and submit your responses.

If you have any difficulties or questions about this survey, contact our customer service.

Product & Assembly evaluation:

1.Which greenhouse model did you purchase?

2. How long did the assembly take?

Less the 10 hours	1 day	2 days	3 days	More than 3 days

3. How many people were involved?

Only 1	1 with some help	2	3	More than 3

4. How satisfied are you (Please mark the appropriate answer):

	Very dissatisfied	Dissatisfied	Not sure	Satisfied	Very satisfied
With Rion's Greenhouse looks and design
With ease of assembly
With the quality of the documentation delivered with your system (Assembly Instructions, CD)
With the accuracy of the documentation delivered
With the materials of the greenhouse

Overall Product evaluation:

Please rate the overall performance of Rion's Greenhouse:

Excellent	Good	Average	Fair	Poor

Shipment & Logistics Evaluation:

1. What was the time gap between placing the order and receiving it?

Less then 1 week	8 to 10 days	11 to 21 days	More than 21 days

2. Were there parts missing in the boxes?

No parts missing	Parts were missing

3. Were there damaged parts in the boxes?

No damaged parts Parts were damaged

4. How did the packaging arrive?

Undamaged	Little damage but OK	Damaged

How satisfied were you (Please mark the appropriate answer):

	Very satisfied	Satisfied	Not sure	Dissatisfied	Very Dissatisfied
With the delivery time
With delivery method used
With the packaging of the greenhouse

Customer Support Evaluation: How satisfied were you
(Please mark the appropriate answer):

	Very satisfied	Satisfied	Not sure	Dissatisfied	Very Dissstisfied
With the effectiveness of telephone support
With communications and follow-up on problem resolution
With response time to Product issues
With response time to delivery issues
With response time to assembly issues

Overall Service Performance:

Please rate the overall performance of Rion's entire Customer Services Organization (Support, Follow-Up, Installation and Documentation).

Excellent	Good	Average	Fair	Poor

Please tell us what we should do to improve the quality of support we provide to you:

Value for money: Please rate the value of Rion's Greenhouse compared with the price paid

Excellent	Good	Average	Fair	Poor

Would you recommend Rion's greenhouses to friends or colleagues?	Yes	No
Is this your first greenhouse?	Yes	No
If not, what brand was your previous one?
Compared with your last greenhouse which one was easier to assemble?	This one	Last one

Why did you choose a Rion Greenhouse?

Your details:

Name:
Age:	Under 30	31 to 45	46 to 60	Over 60
Occupation:
Tel:
E-mail:

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Rion Ltd.
Marketing Department
Cabri D.N. ASHRAT 25120
ISRAEL
tel: +972-4995-2666
fax: +972-4995-2677
email: Marketing@rion.com